At Westminster Flowers, we pride ourselves on delivering exceptional-quality fresh flowers to every customer. Our Fresh Flowers Guarantee ensures that every floral arrangement sent from our Westminster location meets the highest standards. We only use blooms sourced daily to provide vibrant, long-lasting arrangements for households and businesses nearby. If you have placed an order with us, your satisfaction is our number one priority, and we stand firmly behind the quality of our products and services.
If your flowers arrive damaged or in less than perfect condition, please notify us as soon as possible on the day of delivery. To help us resolve your issue swiftly, we may request a photo of the damaged goods. We understand how important special occasions are and are committed to making things right when deliveries do not meet our standards.
We guarantee the freshness of our floral arrangements for a minimum of 5 days from the date of delivery, provided the flowers are cared for correctly in a suitable environment. To help your blooms last, please follow our care instructions included with each delivery. Should you notice that your flowers have wilted or deteriorated within this freshness window despite proper care, reach out to us so we can assist you further.
Customer satisfaction is at the heart of everything we do. If your flowers do not arrive in pristine condition or fail to maintain their freshness within the guaranteed window, you are entitled to a refund or a replacement bouquet. When you contact us to report an issue, please provide details and, where possible, photographic evidence. We aim to process refunds or arrange replacements promptly, ensuring our valued clients in Westminster always feel confident ordering from us.
If you have concerns or are unhappy with any part of our service, please reach out as soon as possible. Your feedback helps us to continually improve. Our experienced team will review your complaint thoroughly and respond within a reasonable timeframe with a resolution. We handle all concerns sensitively and transparently, always prioritising your satisfaction as a trusted local florist.
As a well-established local florist, Westminster Flowers has been serving Westminster’s residents and businesses for years. Our community reputation is built on quality, reliability, and outstanding customer care. Rest assured, every order is treated with special attention, and we are dedicated to exceeding expectations with our Fresh Flowers Guarantee. Thank you for choosing Westminster Flowers for your floral needs.
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