These Terms and Conditions govern your use of and purchases from Westminster Flowers, an online flower delivery service operating in Westminster and the surrounding areas. By placing an order for flowers or related products through our website, you agree to be bound by these Terms and Conditions. Please review them carefully before making a purchase. If you do not agree with any part of these terms, you should not use our website or services.
Westminster Flowers provides online flower delivery across Westminster and nearby areas. While we endeavour to cover a wide geographical area, there may be certain postcodes or locations where delivery is unavailable. We reserve the right to refuse delivery to locations outside our stated delivery zones or in specific circumstances beyond our control, such as extreme weather or access restrictions.
Placing an order for flower delivery through Westminster Flowers is straightforward:
All orders are subject to acceptance and availability. If a selected item is unavailable, we will endeavour to contact you to arrange a suitable substitute or refund.
While we aim to provide floral arrangements matching the images and descriptions shown online, flowers are a natural product and seasonal availability may vary. We reserve the right to substitute flowers, vases, or packaging of equal or higher value and similar style, colour, or presentation where necessary, especially if specific stems are unavailable. Any substitutions will be made with the utmost care to maintain the overall look and value of your order.
We accept payment via major debit and credit cards, as well as any other methods specified on our website at the time of purchase. All payments must be made in full and in advance of delivery. Upon successful authorisation, payment will be taken from your chosen method. In the event your payment is not authorised or your card is declined, your order will not be processed and you will be notified accordingly.
Transactions are processed securely and in accordance with relevant data protection laws. We do not store credit card information after the transaction is completed.
All prices shown on our website are quoted in GBP (£) and include VAT at the applicable rate, unless otherwise stated. Delivery charges and any additional services will be displayed clearly during the checkout process before final payment is made. We reserve the right to amend prices at any time, but changes will not affect orders already confirmed by us via email.
We offer online flower delivery to Westminster and neighbouring areas during specific delivery windows as outlined on our website. While we will do our utmost to deliver on your requested date, circumstances beyond our control (for example, extreme weather, road closures, or high seasonal demand) may occasionally prevent timely delivery. You will be notified as soon as possible if there is a significant delivery issue or delay.
Where possible, floral gifts will be handed to the intended recipient. If no one is available at the delivery address, our drivers will leave the flowers with a neighbour or in a safe location and a delivery card will be left for the recipient notifying them of the delivery. If neither is possible, re-delivery arrangements may be required, which could incur additional charges.
It is your responsibility to ensure accurate delivery details are provided. Westminster Flowers cannot be held responsible for delivery failures or delays resulting from incorrect or incomplete delivery information.
If you wish to amend or cancel your flower order, please notify us as soon as possible. Cancellations made more than 24 hours before the scheduled delivery date are eligible for a full refund. Due to the perishable nature of flowers and time-sensitive arrangements, cancellations requested within 24 hours of delivery are not guaranteed a refund, especially if preparation or dispatch has commenced.
To amend your order details, such as changing recipient information or delivery instructions, please contact us promptly. While we will make every effort to accommodate your requests, amendments are subject to our ability to implement changes before the order enters production or dispatch. Once an order is prepared or out for delivery, no further changes or cancellations can be accepted.
Due to the perishable nature of our products, returns are accepted only in cases where items are received faulty, damaged, or not as described. If you believe your order does not meet the expected standard, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will assess each case individually and, where appropriate, offer a replacement arrangement or refund. Refunds will be credited to the original payment method and may take several working days to process, depending on your bank or card issuer.
Westminster Flowers will not be liable for any failure to deliver or any delay in delivery of products where such failure or delay results from circumstances outside our reasonable control, including but not limited to natural disasters, acts of terrorism, strikes, civil commotion, or postal delays.
To the maximum extent permitted by law, our liability to you in respect of any order will be limited to the total value of that order. We will not be responsible for any loss of profits, loss of business, or indirect losses arising from the use of our website or services. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which liability cannot be excluded or limited under applicable law.
By ordering with Westminster Flowers, you confirm that:
You must keep your account information and payment details secure and confidential. We reserve the right to suspend or terminate accounts where misuse or fraudulent activity is suspected.
From time to time, Westminster Flowers may offer promotional discounts or codes. These are subject to specific terms and may be withdrawn at any time without notice. Only one promotional code may be applied per transaction. Discounts and promotional offers are not redeemable for cash and may not be used in conjunction with other offers, unless stated otherwise.
All content, images, text, designs, and software on our website are the exclusive intellectual property of Westminster Flowers or their respective licensors. You are granted a limited, non-exclusive, non-transferable right to access and use this content solely for personal, non-commercial use. Any unauthorised reproduction, redistribution, or exploitation is strictly prohibited.
Your privacy is important to us. We process and store your personal data in accordance with applicable UK data protection laws and our Privacy Policy. Information provided by you, such as names, addresses, and contact details, is used solely for processing your orders, arranging delivery, and improving our services. We never sell your data to third parties.
Westminster Flowers reserves the right to revise these Terms and Conditions at any time. Any changes will take effect from the date they are posted on our website. Existing orders will remain subject to the version of terms in force at the time the order was placed. We recommend you review these terms periodically to stay informed.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. You agree that any disputes arising between you and Westminster Flowers will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision or part-provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, that provision or part-provision shall be deemed deleted, but the rest of these terms shall continue in force.
Our failure to enforce any right or provision of these terms will not constitute a waiver of such right or provision.
Should you have any questions, concerns, or require assistance regarding these Terms and Conditions or any orders placed with Westminster Flowers, please contact us via the methods provided on our website. Our customer service team aims to respond promptly and resolve any issues to your satisfaction.
Note: These Terms and Conditions apply to customers ordering from Westminster Flowers for online flower delivery services in Westminster and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westminster, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westminster.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
